COVID-19 has made food traceability, transparency and protection all the more important – and difficult, particularly as meat facility workers have fallen ill in recent weeks and social distancing rules have limited in-person audits and inspections. So what can operators do to ensure their food supply is as safe as possible? Take this time to urge transparency from your vendors and understand what systems they are using to trace food through the supply chain. Uncertainty in the global food supply chain is also likely going to drive food businesses to think even more locally. Is there an opportunity right now for you to source more ingredients locally – or adjust your menu so you can?
Many restaurants are having to adjust their service models right now, whether with regard to accommodating delivery where it didn’t exist before or making adjustments to the foods and the markets they serve. If you are relying on teams of volunteers to transport your food to vulnerable populations – something that may need to happen with greater frequency in the months ahead – you may want to take advantage of some free resources to ensure the safety of your food in transit. Statefoodsafety.com offers a number of them, including a free online training course to help educate volunteers in key food safety principles to ensure they transport and serve your food safely. (Access the 22-minute video course here.) (https://www.statefoodsafety.com/CustomPortal/DisasterRelief#/)
At a time when restaurant businesses are operating at a reduced capacity and may be managing changes to key supplies, it’s important to take steps to keep ingredients fresh for as long as possible. Your refrigerator can help if it’s organized well. Be sure to store meats on the lowest shelves (but off of the refrigerator floor), keep delicate produce away from fans, and avoid overcrowding. Optimal refrigeration happens when there are a few inches of space between the refrigerator walls and your food, and there is also room for cool air to circulate around the foods you’re storing. Finally, ensuring you have clearly dated labels on everything will ensure the first item that goes into the refrigerator is also the first one out.
No research has shown COVID-19 is transmitted through food, and the risk of the virus being transmitted on food packaging is quite low. However, some customers may still hesitate to have even distant contact with a restaurant employee or delivery worker at the moment, particularly if they are part of a vulnerable population. Offering menu items in bulk can help minimize personal contact while still attracting business (and controlling costs). Are there items you can offer that can be prepared and sold in large batches, then popped into a customer’s freezer to be enjoyed at various points in the coming weeks? Think baked ziti, lasagna, soups, stews, chili and even comforting treats like cookies and pies.
As quarantines have altered people’s comings and goings, as well as the distribution of garbage and recycling in some places, pests are coming out of hiding. In Seattle, rats have been seen wrestling in public parks. A recent National Geographic report said that in New York City, rats are normally able to live out their lives within 150 feet of where they were born because of the plentiful food sources around them, but that’s no longer the case. They are boldly looking for food indoors, where they can not only spread disease but also chew and damage electrical wiring. In your restaurant, take extra care to minimize entry points for rats, mice and other pests right now. Avoid keeping doors open, even though it helps your staff avoid touching those surfaces. Seal any gaps under doors, since even a quarter-inch gap can give a mouse an entry point into your facility. Ensure trash containers – indoors and out – are sealed and cleaned regularly.
Through April 30, the National Restaurant Association is offering its ServSafe food safety training and certification program, as well as its Food Handler training program, for free. The modules also include video training on safe takeout and delivery practices. If your employees take part in the trainings, share their participation in your social media outreach to customers. While foodservice operators are used to having to take food safety precautions, the extra actions you are taking now to protect health and safety have likely never been more important to the public.
Amid increasing calls for people to stay home right now, restaurants have to make it clear to customers that they provide safe takeout and/or delivery – and with far fewer interactions than are common at grocery stores. First take stock of how you are keeping your operation and employees safe at the moment, including wearing gloves and masks, disinfecting your POS terminals between customers, offering curbside pickup and taking care to keep your delivery packaging free from contaminants. Transition to accepting only mobile/card payment and if you have an app, add a contactless option that allows pre-payment and enables customers to provide directions for a contactless drop-off. Then make your new protocol clear on your website and social media accounts. Consider posting a short video that takes viewers through the process of getting a takeout or delivery order from you right now. When people are deciding if and where to order restaurant food, it can make a difference.
At a time when consumers are operating out of fear of how coronavirus spreads, the safety of restaurant food can be a comfort – or at least not a concern. It’s also something you can relay to the public and to your employees. For instance, recent research has found that unlike bacteria that causes foodborne illness, the coronavirus does not multiply on foods and can only survive for limited periods on different surfaces. Researchers from the New England Journal of Medicine reported on March 17 that while the virus remained on plastic and stainless steel for up to 72 hours and on cardboard for 24 hours, the virus degrades quickly – and the presence of the virus does not mean there are sufficient viable particles present to cause infection. The researchers also said they did not find that food or food packaging was a source of transmission. Consumer Reports advises that consumers can further reduce their risk by washing their hands when they get home, setting down any packages on surfaces that can be cleaned, transferring meals to plates instead of consuming food out of takeout containers, and washing hands again prior to eating.
In the wake of recent reports that the FDA and CDC knew of three E.coli outbreaks connected to romaine lettuce that infected nearly 300 people and killed six, a number of researchers in the food safety industry have gone on the offensive. The editor of Food Safety News, for one, declared that in articles it prints about the agencies in the coming weeks, it would attach warning language saying “both agencies have shown a reckless disregard for the public’s right to know, and their reliability going forward remains suspect.” Restaurant operators can decide for themselves how much trust to place in the agencies when it comes to their supply chains, but in the meantime, some are taking actions ranging from omitting menu items with poor track records on contamination to relying on product recall coverage to protect their business in the case of an outbreak.
|
subscribe to our newsletterArchives
July 2024
Categories
All
|